Our standard policy

For ordinary change-of-mind returns, we offer exchanges or store credit, not refunds to your payment method. Email your request within 14 calendar days of the purchase date. Once approved, ship the items back within 7 calendar days of approval. Your package does not have to arrive within the original 14-day period.

If delivery occurs after the ordinary request window has expired, contact us within 7 calendar days of delivery so that you still have an opportunity to request an eligible return. Longer periods or different remedies required by applicable law take priority.

Eligibility

Items must be unworn, unwashed, and in their original condition, with all original tags attached. Include the original product packaging where supplied, such as footwear boxes. Trying an item on indoors to check fit is acceptable if it remains in original condition.

Sale items, undergarments, and swimwear are final sale for ordinary change-of-mind returns. This does not exclude remedies for faulty, damaged, incorrect, or misdescribed goods, or any legally required return rights. Final-sale status will be identified before purchase.

Start a return

Email moda.x@aol.com with your order number, the items involved, and whether you prefer an exchange or store credit. For in-store purchases, include your receipt details. Obtain approval before shipping an ordinary return; this approval process does not remove statutory cancellation or defect rights.

Proof of purchase is required for an ordinary return. If you do not have a receipt, contact us so we can try to verify the purchase through our records. We cannot approve an ordinary return if the purchase cannot be verified. You may request a written copy of this policy by email or in-store.

After approval, securely pack your items, include your order number, and ship to:

MODA X INC — Returns
1455 Lake Avenue
Rochester, NY 14615
United States

Use tracked shipping and keep your shipping receipt. Do not send merchandise to a different address without instructions from us.

Costs

Customers pay return shipping for ordinary change-of-mind returns. Original shipping charges are not credited for these returns. We do not charge a restocking fee. Any shipping charge for an exchange will be disclosed for your agreement before the exchange is sent.

For a confirmed error on our part or a defective or damaged item, we will provide an appropriate return arrangement at our expense where a return is needed. Applicable legal rights take priority.

Processing

We inspect returned items and process eligible exchanges or issue store credit within 1–3 business days after receipt. If there is a problem with eligibility, we will explain it rather than silently declining the return.

Credit is based on the amount actually paid for the returned merchandise after discounts, with applicable tax adjustments. Store credit does not expire and has no cash redemption value except where required by law.

Exchanges depend on availability. If an ordinary exchange is unavailable, we will offer store credit or another available item. Any price difference will be explained before completion; a lower-priced exchange leaves the balance as store credit.

Refund exceptions and customer rights

The no-refund rule applies to ordinary change-of-mind returns only. It does not prevent refunds for successfully canceled orders, confirmed lost shipments when replacement is unavailable, or situations where a refund is required by law. Final-sale labels do not remove mandatory consumer rights.