Track your order

We email your tracking number and tracking link after shipment. Check your spam or junk folder if you cannot find the email. If tracking shows no movement within two business days, contact moda.x@aol.com with your order number.

Delayed or missing shipments

If your estimated delivery date has passed or tracking appears stalled, send us your order and tracking numbers. We will review the shipment and contact the carrier when an investigation is needed. We aim to respond within 1–2 business days. Carrier investigations may take longer, and we will share available updates. Investigations do not suspend remedies required by law.

Delivered but not received

Check your delivery address, nearby safe locations, household members, and building reception. If the package is still missing, contact us promptly. We will review the available evidence and help investigate. A delivery scan alone will not automatically close your inquiry.

Confirmed lost packages

If our investigation confirms that your package was lost before delivery, we will arrange a replacement at no additional charge. If a replacement is unavailable, we will refund the affected items and associated shipping charges to the original payment method. Any additional legal remedies remain available.

Damaged, defective, or incorrect items

Contact us promptly with your order number, a description, and clear photos of the items, packaging, and shipping label where possible. Keep the items and packaging while we review the issue. If photos are not possible, contact us anyway. We will provide instructions and an appropriate remedy, including a replacement or refund where required. Do not ship a damaged item back until we provide instructions.