FAQs

In-stock orders normally ship within 1–3 business days. Pre-order dispatch timing is shown in the product details. Business days exclude weekends and U.S. public holidays. Same-day shipping is not guaranteed.

Shipping options and estimated transit times appear at checkout. Processing time is additional unless checkout shows a combined delivery estimate.

Yes. U.S. orders of $150 or more qualify for free standard shipping. Orders under $150 have a $15 standard shipping charge.

Available destinations and shipping options are shown at checkout. Contact us before ordering if you need help confirming delivery options for your location.

We email it after shipment. Check spam or junk, then contact us with your order number if you need help.

Pickup is available only when it is offered at checkout. Wait for a ready-for-pickup confirmation before visiting to collect an online order.

Our ordinary return policy provides exchanges or store credit. Refund exceptions apply to approved cancellations, certain delivery problems, and legally required remedies.

Email us within 14 calendar days of purchase. After approval, ship the return within 7 calendar days. If your order arrives after the ordinary request window expires, contact us within 7 calendar days of delivery. Mandatory legal rights are unaffected.

We inspect and process eligible exchanges or store credit within 1–3 business days after receiving the items.

Sale items, undergarments, and swimwear are final sale for ordinary change-of-mind returns. This does not remove rights concerning faulty or incorrect goods or other mandatory rights.

Contact us immediately. We can cancel before shipment and will confirm whether the request was received in time. Address changes are not guaranteed after shipment.

Email us with your order number and details. We will investigate and explain the next steps. See Tracking & Delivery Problems for more information.

Check the product's size guide and fit details. Sizing varies by brand and style. If you need help, email the product name and your question before ordering.

Restocks are not guaranteed. Contact us with the product name, size, and color, and we will share any available information.

The available payment methods for your order appear at checkout.

Each promotion has its own terms. Moda X Rewards discounts cannot be combined with other promotional discounts. Any applicable offer must appear in your checkout total before payment.

Email Us or Call Moda X. Include your order number for order questions. Email responses normally take 1–2 business days.

Moda X Rewards is our loyalty program powered by Smile. Earn 1 point per $1 of eligible merchandise spending and redeem 100 points for $5 off. Open the Smile panel on our Rewards page to view your points balance, earning actions, and available rewards.

Yes. Moda X Rewards is free to join.

Open the Smile panel on our Rewards page to view your points balance, recent activity, earning actions, and available rewards.

Current benefits are purchase points and discount rewards. Sign-up bonuses, referral rewards, and VIP tiers are not enabled. The Smile panel shows all current earning actions.

Earn 1 point per $1 of eligible merchandise subtotal after coupon discounts. Tax, shipping, and gift card purchases are excluded. Sale merchandise can earn points too. Check the Smile panel for your points balance and earning actions.

Smile processes purchase points when an eligible order is marked paid. Check your updated points balance and activity in the Smile panel.

Eligible guest purchases earn points. To redeem rewards, create or sign in to your Moda X store account with the same email used at checkout, then open the Smile panel on our Rewards page.

Gift card purchases do not earn points. However, eligible merchandise purchased using a gift card can earn points, so the same spending is not rewarded twice.

Sign in to your Moda X store account and open the Smile panel on our Rewards page. Redeem 100 points for a $5 off reward, then use your reward at checkout under the conditions shown in Smile.

No. Moda X Rewards discounts cannot be combined with other promotional discounts. Only one reward may be used per order.

Returns and cancellations may result in points adjustments under the program rules. Review your points activity in the Smile panel. Contact us if you need help with the points connected to a returned or canceled order.

Your points do not expire under the current Moda X Rewards program. Your points balance and reward conditions are shown in the Smile panel.

Our Terms & Conditions explain the rules for using the Moda X website, creating an account, placing orders, purchasing products, using promotions and Rewards, and interacting with our services.

The website is operated by MODA X INC, doing business as Moda X, at 1455 Lake Avenue, Rochester, NY 14615, United States.

New York law applies, subject to mandatory consumer protections and jurisdiction rights that may apply where you live.

No. Nothing in our Terms & Conditions excludes warranties, remedies, consumer protections, or liabilities that cannot lawfully be excluded.

You are responsible for providing accurate information and using the website lawfully. You must not submit fraudulent orders, access another person's account without permission, interfere with website security, or misuse protected content.

You are responsible for keeping your account credentials confidential and should notify Moda X if you suspect unauthorized access to your account.

Certain services used by the store may be provided by third parties, including payment, shipping, support, analytics, and other service providers. These services may have their own terms and privacy practices.

Products are subject to availability. We make reasonable efforts to provide accurate descriptions, photographs, and prices, but errors can occur and screen settings may affect displayed colors.

If an error, inventory issue, suspected fraud, or shipping restriction affects an order, Moda X may decline or cancel the order where permitted by applicable law. If payment has already been collected, applicable payments for canceled merchandise and associated shipping charges will be refunded.

If a pricing or product error affects an order, we will contact you. We will not charge a higher price without your agreement.

Our Shipping Policy, Returns, Exchanges & Store Credit Policy, and Cancellations & Order Changes Policy explain the applicable timeframes, costs, procedures, and customer remedies.

Promotions are subject to their disclosed terms. Any applicable offer must appear in your checkout total before payment. Different promotions may have different eligibility and combination rules.

Moda X Rewards earns you 1 point per $1 of eligible merchandise spending, with 100 points redeemable for $5 off. The program is governed by its published rules, including eligibility, redemption, returns, cancellations, and other applicable terms. See our Rewards page and the Smile panel for current details.

Our Privacy Policy explains how Moda X handles personal information. We may send transactional communications needed to process and support your order. Marketing communications are separate.

Yes. You can unsubscribe from marketing emails without losing necessary transactional or order-related communications.

For questions or assistance, Email Us or Call Moda X.