New Balance

We email your tracking details after your order ships. Check your inbox and spam folder for the shipping confirmation.

For tracking updates, delivery issues or a missing package, visit our tracking guide. You can also sign in to view your orders.

Request an exchange or store credit for eligible items within 14 calendar days of purchase. If approved, ship your return within 7 days of approval.

Item condition and exclusions apply. Review the full policy before requesting a return, then contact our team for help.

Contact our team as soon as possible if you need to change or cancel an order, preferably before fulfillment.

Changes depend on your order’s status and cannot be guaranteed. Include your order number when you message us.

Fit varies by brand and product. Check the product’s size and fit information and its size guide before choosing a size.

If you’re between sizes or need a closer look, our team can help with the specific item you have in mind.

Earn 1 point for every $1 spent on eligible purchases. Redeem 100 points for a $5 reward.

Open the Rewards member panel to view your balance, available rewards and redemption details.

Request a 30-minute private product viewing with the Moda X team. Tell us which products, colors and sizes you’d like to see.

Your preferred time is a request. We’ll confirm availability, the appointment time and connection details by email.